Q. What if I want to cancel my membership?
A. The cancellation policies and fees are listed on the Pike website under the Terms and Conditions of your pass or plan.
FAQ 17
Q. What sort of security features do you have?
A. We have a card lock system at the door. Outside of staff hours the entrance will be locked, only members in good-standing can gain access. There are 24-hour surveillance cameras on site recording at all times. There is a Panic Button accessible to members in the event of an emergency.
FAQ 15
Q. I have an injury/medical condition. Can I still use the gym?
A. Yes, but we recommend that you get the OK from your doctor before working out. A doctor’s note may be required.
FAQ 14
Q. Can I put my membership on hold?
A. Yes you can put your membership on hold for up to 3 months. There is a one time fee of $15.
FAQ 13
Q. Can I bring a friend to try out the gym?
A. Absolutely. If you have a friend or family member who wants to workout with you and has never tried the facility they can sign up for the complimentary trial. You must inform a staff ahead of time and waiver will need to be signed by guest.
FAQ 12
Q. Can I try out the gym or enrol in a class before I purchase a membership?
A. We do offer a complimentary trial pass.
FAQ 11
Q. Is personal training available?
A. Yes we do offer personal training. If you would like to book a session with a trainer please contact us to set that up.
FAQ 10
Q. How do I book a class?
A. As a member you will have an online account with Front Desk. You can register for a class by logging into your account and booking a class.
FAQ 9
Q. Does embark fitness offer classes?
A. Yes we offer classes. Check out the different options on our Services page.
FAQ 8
Q. Can I change my method of payment?
A. Yes. If you need to update your credit card you can do so online under your member profile or by contacting us directly!